Legal

Terms of Service

Terms governing your use of the Keel risk management Platform.

These Terms govern your use of the Keel Platform operated by Veresco Pty Ltd (ABN 56 672 569 407), trading as Keel. By creating an account or using the Platform, you agree to these Terms.

The Platform is available at app.meetkeel.com. The marketing website at meetkeel.com is covered by these Terms to the extent you interact with it.

Definitions

In these Terms:

  • “Keel”, “we”, “us”, and “our” mean Veresco Pty Ltd (ABN 56 672 569 407), trading as Keel.
  • “Platform” means the Keel software platform, including the web application at app.meetkeel.com, related services, and any documentation we make available.
  • “Subscription” means your current plan and the period during which it is active.
  • “You” and “your” mean the individual using the Platform and, where applicable, the organisation on whose behalf you are acting.
  • “Your Data” has the meaning given in section 3.

1. Accounts

To use Keel, you need to create an account with a valid email address. You are responsible for maintaining the security of your account credentials and for all activity under your account. This includes keeping your password and your authenticator-app device secure.

You must provide accurate information when creating your account and keep it up to date. One person may belong to multiple organisations within the Platform.

We may suspend or terminate accounts that violate these Terms or that have been inactive for an extended period, with reasonable notice.

2. Use of the Platform

Subject to these Terms and payment of any applicable fees, Keel grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for your organisation’s internal business purposes during your Subscription. This licence ends when your Subscription or these Terms end, whichever is earlier.

Where multiple users access the Platform under a single organisation account, each authorised user has the same licence on the same conditions, and the organisation is responsible for their compliance with these Terms.

You agree not to:

  • Use the Platform for any unlawful purpose
  • Attempt to access other users’ accounts or data
  • Interfere with the Platform’s operation or security
  • Reverse-engineer, decompile, or extract source code from the Platform
  • Use automated tools to scrape or extract data from the Platform
  • Resell access to the Platform without our written consent

Some features may be labelled as preview, beta, or early access. These features are provided as-is, may change or be removed without notice, and may not be covered by the same availability commitments as the rest of the Platform. If you provide feedback on preview features, we may use that feedback to improve the Platform without obligation to you.

Regulated use

Keel is designed to assist organisations in managing compliance obligations, including under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and related rules. Use of the Platform does not constitute the filing or submission of any regulatory document, nor does it satisfy any obligation to enrol with AUSTRAC or any other regulatory body. AI-Generated Content must be reviewed and approved by a qualified compliance officer or professional adviser before being relied upon for regulatory purposes. Keel does not provide legal, financial, or compliance advice.

Record-keeping: You remain solely responsible for meeting your record-keeping obligations under applicable law. This includes any obligations under the AML/CTF Act 2006, the Corporations Act 2001, ASIC financial services laws, APRA prudential standards, or Australian tax law; the applicable retention periods are set by those laws and are your responsibility, not Keel’s. See section 3 (Regulatory retention obligations). Keel’s deletion schedule does not override any legal obligation you have to retain records.

3. Your Data

You retain ownership of all content and data you provide to Keel (“Your Data”). We do not claim ownership of Your Data.

By using the Platform, you grant us a limited licence to use Your Data solely for the purpose of providing, maintaining, and operating the Platform. This includes processing Your Data through third-party services as described in our Privacy Policy.

You are responsible for ensuring you have the right to provide any data you upload or enter into the Platform.

You may request an export of Your Data at any time while your account is active by contacting privacy@meetkeel.com. We will provide a machine-readable export within 30 days.

Data retention and deletion

Following termination or cancellation of your Subscription, we will retain Your Data for 60 days to enable re-activation. At the end of that period, Your Data will be deleted from active systems. Residual copies in backup systems will be deleted within 90 days. You may request deletion before the 60-day period expires by contacting privacy@meetkeel.com.

Regulatory retention obligations

Important: If you are subject to regulatory record-keeping obligations (including under the AML/CTF Act 2006, the Corporations Act 2001, ASIC financial services laws, or APRA prudential standards), you are responsible for ensuring your records are retained for the periods required by those laws. Keel’s default deletion schedule does not override any legal obligation you have to retain records.

Before cancelling your Subscription or closing your account, you must export any records you are legally required to retain. You can request an export at any time during your active Subscription or during the 60-day post-cancellation window by contacting privacy@meetkeel.com. Keel will provide a machine-readable export within 30 days of your request.

For the avoidance of doubt, Keel’s 60-day post-cancellation retention period governs Keel’s own operational data management. It does not reduce, override, or substitute for any retention obligation you have under applicable law. Nothing in these Terms prevents you from exporting and retaining your own data for as long as you are legally required to do so.

4. AI-Generated Content

Keel uses artificial intelligence to generate risk assessments, documents, and suggestions based on the context you provide. This content is generated to assist your decision-making, not to replace professional advice.

AI-generated content may contain errors or omissions. You are responsible for reviewing, editing, and approving all generated content before relying on it or sharing it externally.

We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any particular purpose.

5. Intellectual Property

The Keel Platform, including its design, features, code, documentation, and branding, is owned by Veresco Pty Ltd (trading as Keel) and is protected by Australian and international intellectual property laws.

Documents and content generated through the Platform based on Your Data belong to you. The underlying templates, structures, and methodologies used to generate that content remain our intellectual property.

6. Fees and Billing

Keel offers paid subscription plans, which may be billed monthly or annually. Current plan details and pricing are available at meetkeel.com. You may cancel at any time.

If you upgrade your plan mid-cycle, the price difference is prorated for the remaining days in your billing period. If you downgrade, the change takes effect at the start of your next billing cycle. On downgrade, features exclusive to your previous plan become read-only - your data is preserved.

If you cancel your Subscription, your account moves to a read-only state. You retain access to view your generated content, but active features (risk generation, document creation, review cycles) are unavailable. Your data is preserved in case you choose to re-subscribe.

We may change our pricing with reasonable notice. Price changes take effect at the start of your next billing cycle after notice is given.

7. Availability and Changes

We aim to keep the Platform available, but we do not guarantee uninterrupted access. We may need to perform maintenance, updates, or modifications that temporarily affect availability.

We are not liable for any failure or delay in providing the Platform caused by events outside our reasonable control, including infrastructure outages affecting our hosting or third-party service providers, natural disasters, cyberattacks, or changes in law or regulation.

We may change the Platform’s features or Terms from time to time. For material changes to these Terms, we will provide at least 30 days’ notice via email or through the Platform. Your continued use of the Platform after that notice period constitutes acceptance of the updated Terms. If you do not agree with a material change, your remedy is to cancel your Subscription before the change takes effect.

8. Limitation of Liability

To the maximum extent permitted by Australian law:

  • The Platform is provided without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement
  • To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Platform
  • To the maximum extent permitted by law, our total liability for any claim related to the Platform is limited to the fees you have paid us in the 12 months preceding the claim
  • We are not liable for decisions you make based on content generated by or through the Platform

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law, including the consumer guarantees under the Competition and Consumer Act 2010 (Cth).

9. Indemnity

You agree to indemnify Keel against any claims, losses, or expenses arising from your breach of these Terms or your misuse of the Platform.

10. Termination

You may cancel your Subscription at any time through the Platform settings. To close your account entirely, contact support@meetkeel.com.

We may terminate or suspend your access if you breach these Terms, with at least 30 days’ notice where practicable. Where a breach poses an immediate risk to the Platform or other users, we may suspend access immediately and provide notice as soon as reasonably possible.

On termination, your right to use the Platform ceases. We will retain Your Data for 60 days to allow re-activation, in accordance with section 3. You may request an export of Your Data at any time during this window.

If you are a regulated entity: before closing your account, you must export any records you are legally required to retain under applicable law (including AML/CTF, ASIC, and Corporations Act obligations). The 60-day post-termination window is your last opportunity to export data from the Platform. Keel accepts no liability for any regulatory breach arising from your failure to export records prior to deletion.

11. Dispute Resolution

If a dispute arises in connection with these Terms, both parties will attempt to resolve it through good-faith negotiation. If the dispute is not resolved within 30 days of one party notifying the other in writing, either party may commence legal proceedings.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms are subject to the jurisdiction of the courts of New South Wales.

13. General

If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions continue in full force and effect.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Keel regarding your use of the Platform and supersede any prior agreements or understandings.

14. Contact

Questions about these Terms: